Right Click it Setup is easy. Just adding, please confirm all your drivers are updated, and no devices appeared under the "problem devices" category. Both of them done, several computers and two different cables. I believe this is the same as when the SD card was not inserted as well. You should see an entry for the WD drive. technical support services. NO FURTHER TESTING HAS BEEN DONE. I plug it into a regular power outlet. If that doesn't help/change anything, then you can try plugging it into a computer and running our free diagnostic software SeaTools (will require a reformat which erases data). As said, all other disks work fine. technical support services. Make sure your SD card is removed as well as all USB devices. You should see each of the controllers get reinstalled, After connecting USB cable, then turn on your USB drive. Under Disk Drives you’ll see entries with semi-transparent icons. I will have to buy another one from Best Buy tomorrow - so I will probably get back to you at like 2 pm Eastern time at the earliest. OS: Windows 10 x64 Home. That is way wrong, as the capacity of the drive is actually 500GB. 1. Terms of Use Privacy Policy Change Ad Consent Advertise. Firstly confirm the external drive and USB cable works in another computer, ok i will try this and get back to you tomorrow. 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Just adding, please confirm all your drivers are updated, and no devices appeared under the "problem devices" category. Both of them done, several computers and two different cables. I believe this is the same as when the SD card was not inserted as well. You should see an entry for the WD drive. technical support services. NO FURTHER TESTING HAS BEEN DONE. I plug it into a regular power outlet. If that doesn't help/change anything, then you can try plugging it into a computer and running our free diagnostic software SeaTools (will require a reformat which erases data). As said, all other disks work fine. technical support services. Make sure your SD card is removed as well as all USB devices. You should see each of the controllers get reinstalled, After connecting USB cable, then turn on your USB drive. Under Disk Drives you’ll see entries with semi-transparent icons. I will have to buy another one from Best Buy tomorrow - so I will probably get back to you at like 2 pm Eastern time at the earliest. OS: Windows 10 x64 Home. That is way wrong, as the capacity of the drive is actually 500GB. 1. Terms of Use Privacy Policy Change Ad Consent Advertise. Firstly confirm the external drive and USB cable works in another computer, ok i will try this and get back to you tomorrow. 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wd gaming drive not working

E.g. Same things after following the instruction on your last post. they are pure ■■■■. Items Included: Hard Drive USB Cable; NO OTHER PARTS OR ACCESSORIES INCLUDED. Power: Corsair RM1000x. YOU WILL RECEIVE ALL YOU SEE ON THE PICTURES. Just a note I thought I would throw in. I would try a different USB Cable and try plugging it into a Different PC and see if the same thing happens. 7. It is very strange that Everest report the physical drive yet it not appear in Disk Management. 2. *Sony Computer Entertainment Inc. does not endorse or authorize this product. Try the drive in a different device/PC. Was in process of moving things over to a smaller drive, most stuff it moved also is missing pictures as if incomplete. official Have so much work on the drive ive accumulated through my initial teacher training and will go bonkers if this is officially it all gone. Alphabet is using beams of light to deliver wireless connectivity over long distances, Western Digital unveils the Ultrastar DC ZN540, the world's first ZNS SSD, AOC and Porsche Design unveil stylish 240Hz/1440p monitor, Ring recalls 350,000 doorbells following battery fires, Deal Alert: Sabrent SSDs are up to 50% off today at Amazon. Solution #3: Fix USB Drive Not Connected To PS4 Problem As mentioned above that it is difficult to plug-in USB drive into the USB interface of PS4, if your deice port is too bigger. AS IS. It's possible the port in question is failing, or just being finicky with your specific drive. In disk management, rt click on the WD drive, and assign it a new drive letter. With some quick formatting, you’re game-on … I believe the drive came formatted as a FAT32 disk. (you'll find the download on the link i provided above), Have you tried WD diagnostic program yet? Check Device Manager, Disk Management and what Everest reports for logical/physical drives and I sure hope that this one works! You can follow the question or vote as helpful, but you cannot reply to this thread. Just connect the WD Gaming Drive to a PS4 console using a USB 3.0 cable. For a better experience, please enable JavaScript in your browser before proceeding. 6. Then type “devmgmt.msc” without the quotes and hit on Enter Key. I had this exact issue with my WD passport after I updated my windows 10. Learn More. Attach this drive in another computer and verify whether the drive is working or not, If working or you are sure that drive is allright -, Option 1 - Whether the Drive is assigned a Drive Letter or not. https://www.techspot.com/vb/topic100658.html, Google Photos is ending free unlimited storage on June 2021. This thread is locked. It just stopped working. Any solution? When the capacity on your PS4 console’s hard drive is not enough to conquer boundless new worlds, you can expand your capacity by up to 4TB with the WD Gaming Drive. WD Passport Drive not being recognized but making noise as if it is and powering up with light on essentially, tried all the generic stuff ive seen elsewhere but majority doesn’t work as I cant select a drive in the first place to recover, disk manager doesn’t show it up, device management has Unknown USB Drive (Device Descriptor Request Failed). they should teach “always keep a backup of your data on another hard drive” in teacher training. But you can also download it from the web site I provided and give it a shot, Next, I’d like you to capture some data for me from, With the USB drive connected to computer USB and powered on, open, Scroll to USB Serial Bus and expand. Would you like me to generate another report? WD 2TB Gaming Drive Works with Playstation 4 Portable External Hard Drive - WDBDFF0020BBK-WESN. It also comes up that its malfunctioned when plugged in, and it obviously recognises somethings been put into the computer as the descriptor error shows up when its pluged in and disappears when taken out. Make sure this is the version installed. Took awhile to find your USB drive (Good ol’ WD calls it WDH1U5000-00 on their web site). Common cause is there is a drive letter conflict and some other device is using the drive letter previously mapped to the WD. WD Passport Drive not being recognized but making noise as if it is and powering up with light on essentially, tried all the generic stuff ive seen elsewhere but majority doesn’t work as I cant select a drive in the first place to recover, disk manager doesn’t show it up, device management has Unknown USB Drive (Device Descriptor Request Failed). I can use this hard drive on multiple other machines to includes a Windows 7 machine. Try the drive in a different port. Here are two of the things you requested, I will get to the others in a little while. Expand Disk Drive. (don’t know if it may or may not help in this case). I will try plugging the device into all USB ports, but I am not too confident in that. Microsoft global customer service number. Use a different USB cable and try connecting the drive on both computers. Rt click->, You’ll see several USB entries with the word, Click Action->Scan for Hardware Changes. simply pulling out the USB cables when computer is running is a, Finally, if still no progress let’s take advantage of a 15day free trial with. Then we'll give Windows another shot to reinstall and hope it get's it right! Microsoft global customer service number. After the install do a reboot. YOU WILL RECEIVE ALL YOU SEE ON THE PICTURES. Hello everyone, I have a WD 500GB external hard drive that is not being recognized by my computer anymore. 3. WD 4TB Gaming Drive Works with Playstation 4 Portable External Hard Drive - WDBM1M0040BBK-WESN. The solution is - don’t buy WD ever again. If you would like to dig into warranty on the drive, here is our Warranty & Replacements page. Did you convert/reformat to NTFS? NO FURTHER TESTING HAS BEEN DONE. Then again right click on the driver and click on Properties. Once you do the cable test, here’s the new checklist. Any entries marked, As a note: it is very important that you never abrubtly disconnect the USB drive before properly stopping it or shutting down the computer. Any helps appreciated! Whenever you can do it is OK. Just make sure it's a USB 2.0 cable (i think that's probably all they sell these days) and it's returnable. With the WD Gaming Drive, you can quickly and easily expand the capacity on your PS4™* console by up to 4TB to conquer boundless new worlds. NOT WORKING - FOR PARTS - FOR REPAIR. JavaScript is disabled. TECHSPOT : Tech Enthusiasts, Power Users, Gamers, TechSpot is a registered trademark. Does it work now? NO RETURN - NO REFUND - NO WARRANTY. I have a WD My Passport Ultra which is not being recognized by my Windows 10 laptop. OK. - 2x WD Blue 10EZEX SATA 7200RPM 1TB drives configured in RAID0 - 1x WD Blue 320GB SATA 7200RPM. These are devices not currently connected. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary We should AT LEAST see the disk in Disk Management. © 2020 TechSpot, Inc. All Rights Reserved. I see the WD under "disk drives" however I do not see the disk under "disk management". Press Windows Key + R Key. Protect Yourself From Tech Support Scams AS IS. Drive should be powered off, plug in cable, then power on, setupapi.txt is 556 KB size. Yes the power supply for the device is external. Secondly, I would suggest you to try to check for the status of the drive in the device manager. If only, mistake won’t be made again. The SD card was drive E: in that report, I know that for a fact. WD website has Version 2.107a, Sept, 2008. Have so much work on the drive ive accumulated through my initial teacher training and will go bonkers if this is officially it all gone. Hello, I have the same problem. GPU: Sapphire RadeOn RX560. NO RETURN - NO REFUND - NO WARRANTY. Powered by Discourse, best viewed with JavaScript enabled, WD Passport Drive not being recognized but making noise as if it is and powering up with light on. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary The P/N is WD5000H1U-00. Did you ever install the WD Drive Manager (PC version)? Initially I was thinking this to be a driver issue of some sort, since the BIOS can see the PNY just fine but Windows can not. Attach this drive in another computer and verify whether the drive is working or not, If working or you are sure that drive is allright - Option 1 - Whether the Drive is assigned a Drive Letter or not Windows Key+X Click Disk Management If you see your Drive is listed there but there is no Drive Letter > Right Click it Setup is easy. Just adding, please confirm all your drivers are updated, and no devices appeared under the "problem devices" category. Both of them done, several computers and two different cables. I believe this is the same as when the SD card was not inserted as well. You should see an entry for the WD drive. technical support services. NO FURTHER TESTING HAS BEEN DONE. I plug it into a regular power outlet. If that doesn't help/change anything, then you can try plugging it into a computer and running our free diagnostic software SeaTools (will require a reformat which erases data). As said, all other disks work fine. technical support services. Make sure your SD card is removed as well as all USB devices. You should see each of the controllers get reinstalled, After connecting USB cable, then turn on your USB drive. Under Disk Drives you’ll see entries with semi-transparent icons. I will have to buy another one from Best Buy tomorrow - so I will probably get back to you at like 2 pm Eastern time at the earliest. OS: Windows 10 x64 Home. That is way wrong, as the capacity of the drive is actually 500GB. 1. Terms of Use Privacy Policy Change Ad Consent Advertise. Firstly confirm the external drive and USB cable works in another computer, ok i will try this and get back to you tomorrow.

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