At Queens Hotel Cheltenham we offer a collection of special dining and overnight festive experiences for you to craft your own memorable Christmas and New Year's Eve. You will experience Queens Hotel’s decadent Tiffin afternoon tea. We do hope we are given the opportunity to restore your faith in the Queens. We have stayed in far better for a fraction of the cost that mecure are charging. We would have loved to however we had other things to do before returning home so it was not practical. Review tags are currently only available for English language reviews. We are about to embark on an exciting transformation where the Queens will under-go a complete refurbishment of all bedrooms and public areas. I am pleased that you enjoyed afternoon tea on Mother's Day at Mercure Queens Hotel in Cheltenham and look forward to seeing you again in the near future. We had High Tea for four people. He assured me he was going to bring it up at the subsequent staff meeting and that we would get a letter of apology at the very least. Reception staff seemed very capable and professional. We attended for champagne afternoon tea a few months ago and were seen to by Jonathon. Would i go back..... not at that price in that condition. Room types may vary. For younger guests the Tiffin afternoon tea has been adapted and the little ones can decorate their own cupcake. By visiting it, you agree to our Cookies Policy. This, never happened.My girlfriend and I were very much looking forward to what was going to be our last weekend together for some time and this was the reason I paid a little more than what we would usually pay so that we wouldn't have to worry about these exact issues. Bookings are available between 12pm and 2pm, priced at £99 per adult, £49.50 per child aged 12 and under. Start the festive period as you mean to go on with an indulgent three-course dinner at Victoria’s. As a local to Cheltenham I have always wanted to visit the Queens, and made no mistake in doing so. So I expected a queen size bed. So, I asked a couple of hrs later at reception - she didn't seem to get the point that I booked a room which said it would have a queen bed. Queens Hotel Cheltenham - MGallery: Afternoon Tea - Read 1,838 reviews, view 780 traveller photos, and find great deals for Queens Hotel Cheltenham - MGallery at Tripadvisor. In an attempt to ignite your taste-buds ;-) Since Mother's Day the afternoon tea menu has changed and we are now offering a new sandwich and sweet selection oriented towards spring and summer. This said, my biggest disappointment was with the level of service we received.Service in the bar was slow and just shoddy, this was even at a non busy time of the day. Firstly check the carpark price on arrival, i didnt and it cost me another £10 on top of an overpriced hotel. Benefit of the doubt given at this stage.After returning to the hotel we decided to order a bottle of prosecco to the room, this took almost 45 minutes and I was about to cancel it when it finally arrived. Disappointed. Add an overnight stay from £327.50 per person including breakfast. Email: [email protected] Mark P, Food & Beverage Manager at Queens Hotel Cheltenham - MGallery, responded to this review, Mark P, General Manager at Queens Hotel Cheltenham - MGallery, responded to this review, Continue your visit to www.tripadvisor.co.nz, Queens Hotel Cheltenham - MGallery Features. Please do come and treat yourselves once again. We got there eventually and as I say, the food served was tasty.I've stayed in Cheltenham a few times and I'm not sure I would stay again as there are lots of really nice hotels in Cheltenham for a similar price. The quality of the breakfast was good though.We paid for a late check out so we could relax before coming home and on returning to the hotel after 12 o'clock our key card had been reset meaning a trip to reception to get access to our room.
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