They don't answer their phone. Plusnet is rubbish since I joined them this August. *channels available in HD for £3 a month; see below. I've used Plusnet for my home since 2005 until 2009 where I switched to O2 and then this time last year, March 2012, switched back to Plusnet then in May had issues which they got BT to resolve within 2 weeks. Been with Plusnet for more than 15 years very pleased with the service apart from the price l have been charged which is the fault of BT taking advantage in rural areas. I can remember the middle of the night I had a problem and the guy stopped on the phone for well over 30 minutes until we got it sorted. BrightHouse: looking back at the rent-to-own giant, 600 Post Office ATMs to close by March 2022, Blink smart home security camera: Hands on, Code to protect children online comes into force, Over half of people learned new tech to cope with lockdown, Amazon's Ring doorbells keep logs of presses and interactions, Evening & weekend calls (7pm to 7am Mon-Fri, all Sat & Sun) to UK landlines, Comedy Central Extra, MTV Music, TCM, Eden, Sky History 2, Discovery Science, Discovery Turbo, MTV Classic, Alibi, Animal Planet, , British Eurosport 1, British Eurosport 2, BT Sport 1, CNN, Comedy Central, Crime and Investigation, Dave, Discovery Channel, E!,, Gold, Sky History, Lifetime, MTV, National Geographic, Nat Geo Wild, SyFy, TCM, TLC, Universal, Vice, W. A dedicated customer service line free to call from Plusnet landlines as well as an 0800 number in case the landline is the problem. In addition, customer service staff were initially unable to respond to complaints, compounding the number of official complaints. The Fibre broadband drops out hourly, every evening and when we have highlighted this, the issue has never been resolved. PlusNet have provided my home phone and ADSL broadband with only a few outages and generally good service.
Plusnet advertise the following broadband download speeds: 10Mb, 36Mb and 66Mb, with the latter two speeds being delivered via fibre broadband. On the 66Mbits/sec service, the minimum download rate was 55.9Mbits/sec, which was a long way in front of Sky (51.6Mbits/sec) and TalkTalk (49Mbits/sec). Almost 2 months ago I tried to change my telephone package. PlusNet is one of the few providers which offers fibre in my area, surprisingly. Still waiting, considering cancelling. Whilst some people seem to have only negative things to say about Plusnet, my experience has only been exemplary. I asked Openreach engineers which one I should go for and two of them said Plusnet. I had Plusnet for 2 years before moving in Dec 2010 due to the end of a tenancy. A truly bad experience with Plusnet! No warning or rational explanation. Find out more about Virgin Media's packages here. Plusnet are known for being a budget broadband provider but beat many other providers with their UK-based call centres and extras including YouView TV with BT Sport discounts. Their only response.."we need to send an engineer out". They must think that people have all day to spend chatting. Both boxes come with over 70 Freeview TV and radio channels, 20 premium entertainment channels and BT Sport Lite, which grants access to BT Sport 1 and BT Sport Extra. Home > Broadband & TV > Guide > Plusnet broadband: does it really love you back? The download speed is fine and connection wise it does not really have problems - just the occasional hiccup which is excusable. Plusnet managed to mess up the direct debit … An online ticket system for tracking and resolving non-urgent issues. They mis sold us a phone package and we were charged twice the price of the package we actually signed up for!! Have occasionally considered switching (because apparently it's the done thing) but always stayed after a little haggling. Seems fair to me that you are charged if you keep moving. Promised to get back within 24 hrs. We moved billing forward to 15th from 22nd, in line with payday, to avoid any potential payment issues. I then decided to give Plusnet a try, as I couldn't get any success with any other ISP's it kept cancelling my migration to their service e.g Sky. This may sound low but it is actually pretty sufficient for most everyday web tasks such as sending emails, browsing the internet or doing online banking. Let's see how they stack up against the other big broadband providers. Read this guide to learn more about BT Sport options on Sky, Virgin Media and TalkTalk as well as Plusnet. 137 . Not good. This company can not be trusted and are so unreliable. get, so by giving us your postcode we show you only the deals that are available where you live. Plusnet is a bit of an oddity. Generally speaking I think it is a good ISP overall. The following ratings from Plusnet customers are taken from our annual home broadband survey. After two weeks of no Internet they finally sent an engineer who found out that wrong connections were made in the box outside. Plusnet, I pay for 17mb and get 9mb, I pay for 2mb upload and get 0.6mb. Despite being at the budget end of the broadband market their service boasts well-regarded customer support, good performance, cheap installation, a variety of flexible plans (including monthly “no contract” broadband) and features for more technical users, such as optional static IP and the ability to use your own Wi-Fi broadband router. Don't believe the adverts they are useless. I have been given every excuse under the sun but still the upgraded service is denied to me even though all my neighbors had it ages ago. I wish we had listened to other reviews and not gone with this company. It's a massive relief to be rid of them and I strongly discourage anyone from using Plusnet! Plusnet are by far the best provider I have had they sorted all the problems before I knew there were any. AVOID PLUSNET AT ALL COSTS! We have been without phone or internet for 5 weeks now and they told us the earliest we can get it all switched on is 2 weeks from now... And we're still paying them... And their customer service reps have been both rude to me and raised their voices at me when I have rang for updates.
And with cheap pricing, competitive real world broadband speeds and a budget TV service with exclusive discounts on BT Sport, Plusnet has plenty going for them. Prior to this, they could promote headline speed figures experienced by only 10% of customers. This is on par with other YouView-based telly systems, like BT TV and TalkTalk TV, but there are some pretty big gap's in Plusnet's offering. Now we get a statement on 15th but they still attempt to take payment later in the month when money is more scarce and I'm constantly struggling or being put on restricted service, when I requested the change in the first place to avoid such issues.Trying to leave the contract without charges proved an impossible task as that request was also ignored.
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