Data protection and Information Requests (FOI / EIR) complaints 4. Find our main contact details and opening hours, Give a compliment, leave feedback or make a complaint, Melton Borough Council Complaints information RSS feed. [email protected] or phoning 020 8545 3060 (weekdays, 9am - 5pm). The review will be conducted by a different Officer or relevant Senior Manager. Our aim is to resolve all complaints first time. [email protected] or phoning 020 8545 3060. Hoons. We will aim to respond to a majority of reviews within 15 working days from receiving your request. We welcome your views and use them to improve our services. Powered by Jadu Content Management. Council has adopted a range of service level standards to ensure the consistent and timely delivery of community services in a transparent and responsible manner. All complaints alleging corrupt conduct, pecuniary interest breaches, improper use of position, criminal action or maladministration are to be directed to the Protected Disclosure Officer [email protected] (PDO) or Chief Executive Officer (CEO). Translate, Email a link of or However, occasionally, a complaint may need a formal investigation. All Rights Reserved. Print this page. Melton City Council has welcomed news that Amazon Australia will open a huge new fulfilment centre in the City of Melton late next year, creating hundreds of local jobs and boosting the local economy. Complaints about public health: Public Health complaints policy 3. Print this page. Powered by Jadu Content Management. Give a compliment, leave feedback or make a complaint. There is no formal right to appeal against a Fixed Penalty Notice (FPN). Our senior management team considers a summary of all complaints quarterly as well as details of any serious complaints. We may contact you as part of this process to gain deeper understanding of your experience with us and gain your feedback on any suggested improvements. If your concern is straightforward, we will usually ask somebody from the service to look into it and get back to you. If you have received an FPN for littering or dog fouling you can. Complaints procedures. Resolving matters with Council. These include: Litter, fly-tipping or street cleaning problems, Street maintenance problems such as potholes and broken street lights, Make an insurance claim against the council, [email protected], Data protection and Information Requests (FOI / EIR) complaints, Children's Social Care complaints procedure, Local Government Ombudsman and Social Care Ombudsman reports, Complaints where a customer has started legal action or taken the matter to court or a tribunal, Fixed Penalty Notices. Merton's complaints policy (April 2017) to understand how we treat complaints. All Rights Reserved. See what's happening around you! For more information, please visit www.lgo.org.uk. If you are still not satisfied with the outcome of your complaint, and your complaint has been right through our internal complaints procedure, you may ask the Local Government Ombudsman to investigate. These include: 1. children's social care you can contact us by: If you have been impressed by or pleased with one of our services, please let us know by sending an email to: Definitions Word/Term Definition Complaint An expression of dissatisfaction with; a) the quality of an action taken, decision made, or service provided by Council or its contractor, b) a delay or failure in … Leave your feedback, view meetings and minutes or have your say in consultations. To govern the response and requirements of Council in managing complaints. If you are not satisfied with the outcome of your formal complaint, you can request a review. These are awarded once a year to individuals or teams that have demonstrated outstanding customer service. If you have another complaint you would like to lodge with Council, call Customer Service on 9747 7200. Customer feedback is valuable in helping us to understand your expectations of service delivery, and in identifying service improvements across the council. Quick Links. Complaints about food, nuisances, graffiti and more; CSU Complaints procedures; Request for Compensation Form; Back to top. We always try to resolve the complaint at the earliest possible opportunity but, normally, you will receive an acknowledgement of the complaint within 1 working day and will be notified of the outcome within 15 working days. Amazon to deliver hundreds of new jobs in the City of Melton. Downloads; Services; Like this page on Facebook; Tweet this page; Translate, Email a link of or Print this page. If you have a complaint about Civic Centre Phone: 03 9747 7200 Email: [email protected] Address: 232 High Street, Melton, VIC 3337 Postal Address: City of Melton, PO Box 21, Melton, VIC 3337 Acknowledgement of Traditional Custodians We take your concerns and complaints seriously and try to learn from any mistakes we have made. All content 2020 Melton Borough Council. Find our main contact details and opening hours, our location, report a problem or ask a question. Translate, Email a link of or Near Me. 2. All content 2020 Melton Borough Council. Complaints against elected and statutory co-opted members of the council; these are dealt with by the council's mo… Find our main contact details and opening hours, our location, report a problem or ask a question. Where there is a need for change, we will develop a plan setting out what we will do, who will do it and when we plan to do it by. Serious complaints. If your complaint relates to a council service please contact the relevant department to give them an opportunity to resolve your issue as quickly as possible. Melton City Council and Melton Police encourage the community to report drivers of vehicles that have a total disregard for other road users by contacting the Crime Stoppers Hotline on 1800 333 000. Contact Us. Complaints about a School or School admissions issues - these are dealt with by separate processes: Complaints against elected and statutory co-opted members of the council; these are dealt with by the council's monitoring officer and not through the standard complaints procedure – see. If you have a comment about any aspect of the council's services, let us know by sending an email to: Find our main contact details and opening hours. Scope This policy applies to all Melton City Council Councillors, employees, contractors, volunteers and customers. Please note that there are some complaints that are handled under different policies. Give a compliment, leave feedback or make a complaint; Melton Borough Council Complaints information RSS feed. Please note that there are some complaints that are handled under different policies. Contact … You can also nominate a member of council staff for an Excellence Award. Coronavirus information for residents and businesses. Abuse, harassment or threats to the safety or welfare of staff at Council may result in any complaint being immediately dismissed. Read Merton's complaints policy (April 2017)to understand how we treat complaints. My council Related items. If … 3. Leave your feedback, view meetings and minutes or have your say in consultations. Read We are not able to take complaints about: This list is not exhaustive. Please check with the Complaints Team if you are not sure. If it is more serious, we may escalate it to Senior Management or in certain cases we may appoint an independent investigator. Published on 30 October 2020. We take your concerns and complaints seriously and try to learn from any mistakes we have made. Complaints about adult social care: Adult social care complaints procedure 2. If this happens we will tell you who we have asked to look into your concern or complaint.
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