You can always return it if it's not as described, which is ebay's money back guarantee. No returns just means you can't return it because of buyer's remorse, i.e. Enter your search term to display live search results. Their money back guarantee is worthless. Once an item’s most recent estimated delivery date has passed and up to 30 days afterwards, a buyer can report the item to eBay as not received. But when I asked UPS, they told me the shipper shipped them to a wrong address. Your email address will not be published. I have a 100%* rating, but after this experience, I am afraid to sell on eBay. A seller will be credited with their final value fee if they refund a buyer before eBay becomes involved in a return. Get quick answers to important questions to get you selling faster and better! (which still seems very much linked…. I called the seller and he said again it was rust free, had the correct engine and would run with just a little work, but the whole interior was trashed & it had no brakes no brakes. Another appalling ruling from the EU hammering small businesses! I am new to eBay and haven't had many buying problems. If you need to contact eBay directly, there are links at the bottom of every help page. Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are … I would try not to take it personally and purchase from someone else. 0. Learn more about our signature confirmation requirements. If you use an eBay returns label, tracking details are automatically uploaded. As a buyer I purchased an automobile for parts. It turned out Hermes tried to deliver it 3 times and then returned to sender without leaving a card. Press J to jump to the feed. I’m sorry to hear you had such a bad experience on eBay. USPS does not accept damaged items that are sent back to seller. and pay for the return! Sending items via tracked delivery offers peace of mind for the buyer in addition to being an insurance policy for the seller. Reimbursement is then required by the seller. I paid $16.99 for a back brace. Who covers the postage costs depends on why you're returning it. It is good practice to always send items with tracked delivery. She should not be out all of the postage and fees. the money was already used to pay bills. Accepting returns has the major advantage of providing the buyer with confidence, making them more comfortable to purchase. Help for sellers and buyers! That makes much more sense, I was thought that they were somehow able to refuse all returns, thank you. Something went wrong. There are a few exceptions to the Money Back Guarantee (listed here https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210) but there is no listed dollar limit. The info is right there for them. However, Money Back Guarantee claims are not allowed for return requests due to buyer’s remorse, which it sounds like this buyer has. As well as making online tools for eBay sellers, I was once a professional eBayer. Oh and person has 0 feedback. Their employees are lacking any morals I can see. However, if after 3 business days the seller hasn't been able to resolve your problem, you can ask us to step in and help within 21 business days of opening your return request.
People will say " Well you can block them" So what? Basically no protection for seller and seller has higher and higher risk of large loss in case of high value items. PayPal also offers a guarantee for buyers with their Purchase Protection scheme. A buyer rushed me to send it to him which I did. All sellers must advertise their return policy within eBay listings. Save my name, email, and website in this browser for the next time I comment. Posted by 2 years ago. The phone was shipped from uk to Ireland. You may however be covered under PayPal, so I would check this first. So I paid $16 and now I’m only refunded $8.99 plus I paid $6.99 to ship it back Their excuse was wait for it I should have been in when Hermes tried to deliver it! I left the seller negative feedback. Is there a way for the seller to be covered with the money back guarantee? In the case of items over a certain value ($750 in the USA), a signature confirmation and tracking are in fact required. Ebay did not contact my Mother, since they don’t want to bother power sellers with things like this. This despite of the fact ebay has e-mail sent through them proof from the seller that I paid. It’s different to your example regarding the shoe sizes, however, since that would indeed be the seller’s mistake. Oh ok! The seller is required to pay return shipping if they wish the item returned. A. I put the watch for sell in Ebay. Ok. What if they refuse the return? She shipped and item which was received by the buyer. If I did choose that (I cannot prove what I chose!) This opens up the potential for a popular scam, enabled by the MBG. ‘No returns’ in listings is typically for buyer’s remorse, item doesn’t fit etc...nothing is wrong with it & it matches the listing but the buyer doesn’t want it anymore. Buyer has just emailed me that his daughter no longer wants the item, and wants to return it. I’ll ask EBAY to help on this thanks. The most common cause of action in SNAD cases is to recall the item. If the seller does not create a shipping label, eBay will and then charge the seller later. If the item arrived damaged, broken, or faulty, you have the option to add up to 10 pictures showing any scratches or defects. Is there any TIME LIMIT to the return policy? To make matters worse, they then would not allow me to leave feedback either, which allows others to be taken by this bum. If the item is returned in a different condition than originally sent out, the seller can dispute the case with eBay. It usually takes 3 to 5 business days for a PayPal refund to go through. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. Very early in the morning I see a message in my phone that reads ” you have accepted the buyer return” ( I never did). It covers two main situations: In both instances, the seller first has the opportunity to resolve the situation with the buyer independently. Although it may initially sound counterproductive, having a. You'll need to send it back within 10 business days, using tracked postage. You can read about her travels at her blog, What You Need to Know About Price Gouging on eBay. As the item is not faulty.i will be out of pocket by £ 3.95,if I have to return the postage. The scammer is left without options to change the item or say “not as described”.. Have you already opened a return request? A few common scenarios in which the Money Back Guarantee could not be used are: Have you ever experienced any tricky SNAD situations? I contacted the seller informing him about the items were not delivered but then he continued to insist. I have been un-able to get ebay to address this problem since then. Both buyer and seller can present their case to eBay with photos as evidence, but always remember that eBay has the reputation of siding with buyers in the manner of ‘the customer is always right.’. Misuse of returns or the eBay Money Back Guarantee Engaging in activity as described in the Abusive Buyer Policy may result in a range of actions, including issuing warnings to buyers, blocking buyers from requesting returns or refunds on eBay, blocking buyers from opening claims, the loss of eBay Money Back Guarantee coverage, and account suspension. I have just been ripped off for 72 euros on ebay. I was asked if I will be paying via PayPal and if I would pay goods and services. This guarantee is automatically included with the purchase of virtually every item on eBay.com, eBay.co.uk, eBay.com.au and eBay.ca (all links here refer to the US scheme). No, the eBay Money Back Guarantee is automatically included with the purchase of virtually every item on ebay.com. Do you just get your money back without having to return or is this a red flag? My feedback was truthful. Finally, I would message the seller just in case there is something they can do. No, if your eBay account is suspended, you won’t be able to return any items until the reason for suspension has been resolved, and your account reinstated. I did everything right, item was SNAD I am out of pocket for return shipping. How is finding it at a lower price not buyer remorse? Will I still be refunded? Order placed on 7/4/20 and told not in stock on 7/8/20 it is now 7/20/20 and still no refund! I have a buyer who said right on invoice “I will not pay more for shipping than the item” but paid same day it was delivered item just happened to be broken. They need to rethink their policy. New comments cannot be posted and votes cannot be cast. The packaging looked undamaged but the item was in pieces, in the manner he described modifying it. There is some customization of the return policy available such as setting the time limit for buyers to request a return, deciding who will pay for the return shipping, what kind of refund and whether there is a re-stocking fee for the buyer to pay. This shows just how empty the ebay money back promise really is. Customer service much worse than it used to be years ago. My item was missing parts, but the seller has a no return policy. Take a look at this article to check the status of your return, Already asked eBay to step in and looking to appeal the decision? No item or card left. He install software not intended for use of the card. Unfortunately, no, buyers do not have to return an item to get a refund if the eBay Resolution team have to get involved in a Money Back Guarantee case. Should I be alarmed or have I just sent too many messages. Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original postage cost. Save my name, email, and website in this browser for the next time I comment. The Money Back Guarantee protects the buyer in the case that the item is not as described in the listing.
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